Our Privacy Policy

Privacy Policy: The Phone Stand

* Who We Are

* Personal Information Processed about You

* When We Collect Your Information

* Our Purposes and Lawful Basis for the Processing of Your Information

* How Your Personal Information is Shared

* How Long We Store Your Personal Information

* Automated Decision-making and Profiling

* Where Your Personal Information is Processed

* Your Data Protection Rights and Choice

* Information Security

* Important Information

* Contact Us

1. Who We Are

The data controller of the personal information collected and processed when you visit the website www.thephonestand.co.uk (hereinafter the ‘Service’) is The Phone Stand (hereinafter “The Phone Stand”, “We”, “Us” or “Our”) with

When you use this Service, your personal information is processed as set forth below. Personal information means information relating to an identified or identifiable individual.

This privacy notice (hereinafter “Notice”) applies only with respect to personal information collected when you use the Service and does not reflect the data handling practices of other services, websites, or applications.

2. Personal Information Processed about You

The following information is collected and processed about you when you use the Service:

* Identity: name, first name and title.

* Contact details: postal address, telephone number, email address.

* Financial information: (for example for the booking repair and service you purchase on the website) bank account, payment card details, payment information.

* Information about your device: make, model, serial number, IMEI, Unique Device Identifier, mobile network and passcode. Device passcode is collected for functionality testing before and after repairs. Passcodes are used solely for testing and deleted post-repair.

* Technical information: Internet Protocol (IP) address, browser type and version, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

* Statistical data: information about your interests, preferences. We collect aggregated data about your usage of the website.

* Records of any correspondence related to specific matters.

* Feedback provided by you about the Service including order made by you, interests and preferences.

You may choose whether or not to share this information with us. If you choose not to provide it and it is required by law or as part of the Service, you may be unable to access or utilize certain aspects of the Service.

3. When We Collect Your Information

* When you book a repair: We collect personal information from you when you book a device repair through the Service. We ask you to provide information about yourself and your device (such as manufacturer, model, purchase date, and IMEI number).

* When you Make a Purchase: We collect personal information from you when you make a purchase on the Service, for example, when you buy a refurbished device. To make a purchase through the Service, We ask individuals to provide Us with their full name, contact details (shipping address, telephone number, email address), banking information, and communication preferences.

* When you communicate with Us or contact Us for Customer Support: When you contact Our customer support team through the Contact Us Form, We will collect information that you provide to Us in your communications. We will also collect your responses to surveys if you choose to participate.

* When you access the Service: We collect information about devices used to access Our Service and functionalities of the Service (IP address, browser type, etc.). We use cookies and similar technologies to help Us recognize you and improve your experience. Cookies that are not strictly necessary will be collected only with your consent.

4. Our Purposes and Lawful Basis for Processing

* Performance of a Contract: To book appointments, process device purchases, receive payments, and communicate regarding your order.

* Legitimate Interests: To answer questions, conduct statistical analysis, monitor/improve products, and for risk evaluation and fraud prevention.

* Consent: For specific cookies and marketing communications. You can withdraw your consent at any time by clicking ‘unsubscribe’ or contacting us at thephonestand@hotmail.com

* Legal Obligation: For the prevention of fraud, money laundering, and terrorist financing.

5. How Your Personal Information is Shared

Your personal information is disclosed on a need-to-know basis to:

* Our group of companies: Our parent company and affiliates where necessary.

* Third party suppliers and partners: Including insurers, couriers, customer support, and repair centre

* Public Authorities: If required by law.

* Fraud prevention services: If fraud is suspected.

* Other Categories: Parties acquiring our assets or during reorganization.

6. How Long We Store Your Personal Information

Your personal information will be retained for the period strictly necessary for the performance of the Service. Generally, this is no more than 6 years after the end of your purchase or repair to respond to legal claims or requests, unless a longer period is required by law.

7. Automated Decision-making and Profiling

In general, we make no use of automated decision-making or profiling. If utilized, we will inform you separately and you will have the right to human intervention and an explanation of the decision.

8. Where Your Personal Information is Processed

Your information may be transferred outside the UK. Where transfers occur to countries without adequacy decisions (including the US), data is protected by approved standard contractual clauses or other approved mechanisms.

9. Your Data Protection Rights and Choice

You have the right to: Access, Rectification, Erasure, Restriction, Data Portability, Objection, and the Right to withdraw consent. To submit a request, please visit: www.assurant.com/dataprotection/eu. You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Information Security

The Phone Stand implements appropriate technical and organisational measures to guarantee a level of security appropriate to the risk. This includes safeguards to protect personal information in accordance with industry standards and restricted access for employees.

11. Important Information

* Minimum age: You must be at least 18 years old to use the Service.

* Changes to the Notice: This Notice may be updated. Material changes will be notified via email or a notice through the Service.